Privacy Policy

Privacy Policy

Effective Date: March 2026

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you visit this website or purchase products such as Gelatine Sculpt™.

By using this Site, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect both personal and non-personal information when you interact with our website.

A. Personal Information

You may provide personal details when you:

  • Place an order
  • Contact customer support
  • Subscribe to emails

This information may include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely)
  • Order history

Note: We do not store full credit card details. Payments are handled by secure third-party processors.

B. Automatically Collected Information

When you browse our website, certain data may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the Site
  • Referring URLs

This helps us improve website performance and user experience.

C. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality
  • Remember user preferences
  • Analyze traffic and behavior
  • Support marketing efforts

You can disable cookies through your browser settings, though some features may not function properly.

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and updates
  • Respond to inquiries
  • Improve our website and services
  • Send promotional emails (only if you opt in)
  • Comply with legal obligations

We only use your data for legitimate business purposes.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your data with trusted third parties who help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Customer support tools
  • Marketing and analytics providers

These partners are required to protect your data and use it only for authorized purposes.

We may also disclose information if required by law.

4. Data Security

We take reasonable steps to protect your personal information using:

  • Secure servers
  • SSL encryption
  • Trusted payment gateways

However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Links

Our website may include links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices.

We recommend reviewing their policies before sharing personal information.

6. Data Retention

We retain personal data only as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Meet legal requirements
  • Resolve disputes

When no longer needed, data is securely deleted or anonymized.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications

You can unsubscribe from emails at any time using the link provided in our messages.

8. Children’s Privacy

This website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If such data is discovered, we will delete it promptly.

9. International Users

If you access this website from outside the country where our servers are located, your information may be transferred and processed in accordance with applicable laws.

By using the Site, you consent to this transfer.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised Effective Date.

Continued use of the Site means you accept the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: contact@customercs.com
Phone: +1 (925) 231-0148

We are committed to protecting your privacy and maintaining your trust while you use our website and products.